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How we protect your account and data

We operate pelangi123 with full transparency about your rights, your account security, and how we handle your deposits and withdrawals.

Account security verifiedData retention transparentPayment protection clearSupport in English and local languages
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pelangi123 How we protect your account and data
CONTACT AND CLARITY

How to reach our legal and account team

We answer account, security and data questions through multiple channels. Our support team operates in English and responds to requests about your personal information, withdrawal status, or account closure.

Live chat support Available during lobby hours. Ask about account policies, data access requests, or payment verification steps. Agents respond in English and can transfer you to our legal team.
Email support Send formal requests for data access, correction or deletion. We respond within five working days. Include your account username and the specific nature of your request.
Account settings View your registered contact details, payment methods and recent transactions in the Security section of your account. Update your information or request a data download directly from there.
DATA AND SECURITY

How we handle your information

Your account data is encrypted when stored and in transit. We keep your personal information only as long as you hold an active account with us, plus a retention period for financial…

Account encryption

Your login credentials, deposit history and withdrawal requests are encrypted end-to-end. Two-factor authentication is available in your Security settings for extra protection.

Data retention

We retain your personal information for the duration of your account and seven years after closure for regulatory compliance. You can request early deletion where local law permits.

Cookie and tracking

Our lobby uses session cookies to remember your preferences and keep you logged in. Analytics cookies help us improve the platform. Reject non-essential cookies in your browser or our settings panel anytime.

Payment data separation

Your DANA, OVO, GoPay or QRIS payment details are never stored on our servers. Transactions are processed through encrypted payment gateways and verified by your bank or provider.

Third-party sharing

We do not sell or share your personal data with advertisers or brokers. Data is shared only with payment processors and regulatory bodies where local law requires.

Your rights and requests

You have the right to access, correct, download or delete your personal information. Submit requests via live chat, email or your account Security dashboard within seconds.

Frequently asked questions about your account rights

Your deposits remain in your personal wallet on DANA, OVO, GoPay or QRIS — they are not held by us. If you have a balance in your pelangi123 account, we process withdrawals back to your original payment method. In case of a serious dispute, contact our support team and we will verify your transaction history and your rights under local law.

We retain your personal details for seven years after account closure to comply with financial regulation and fraud prevention. During this period, we do not use your information for marketing. After seven years, your data is permanently deleted unless local law requires longer retention.

Yes. Open your account, go to Security settings and click Data Download. You will receive a full export of your personal information, deposits, withdrawals and game history in a readable format within two working days.

Submit a deletion request via live chat or email and provide your account username. We will process it within five working days. Your account becomes inactive and you cannot log in. Your data remains on file for seven years for compliance, but is marked as deleted and not used for any other purpose.

Withdrawals are verified through a three-step process: wallet balance check, payment method confirmation and regulatory screening. You receive a confirmation email before the transaction is sent to DANA, OVO, GoPay or QRIS. Your bank or payment provider then processes it into your personal account.

Your access to pelangi123 depends on local law. We operate within the framework of your region and do not accept accounts from users in restricted areas. We verify your account location at sign-up. If restrictions change, we notify you and provide clear guidance on your options.

We use session cookies to keep you logged in and remember your lobby preferences. Analytics cookies help us improve performance and detect fraud. You can disable non-essential cookies through your browser settings or our lobby settings panel without losing account access.

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